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"One Bite at a Time provides a great framework for leading teams through process improvement in the workplace. We have used it extensively and I recommend it as a great, easy to use tool to bring improvement in your organisation."

Mr John Fogarty
Chief Executive Officer
St John of God Hospital – Ballarat
www.sjog.org.au


"One Bite at a Time cuts to the core of how to make business improvements. …Using a case study, it demonstrates how any manager can make sustained improvements through following a simple process which develops a sense of ownership amongst staff. …The book explains concepts simply and is a ‘must read’ introduction for any leader responsible for improving results."

Ms Annalisa Armitage
Founding President
Australasian Association of Six Sigma Practitioners
www.aassp.org


"Brewster and Calwell have managed to beautifully eradicate the complexities of Six Sigma by introducing a practical means of improving quality and productivity across small scale projects, …through the application of some effective tools and measures Six Sigma is renowned for. Gone are the colored belts and complex statistical tools. The book is an easy reference for all managers and supervisors who are keen to impress."

Mr Nigel Haworth
Managing Director
Westaff
www.westaff.com.au; www.ikapita.com


"In the style of The One Minute Manager, One Bite at a Time is an easy to read case study …of the practical application of the DMAIC methodology. An excellent introduction for those just starting the Six Sigma journey."

Ms Janeece Keller
OpEx Program Manager (Master Black Belt)
Luxottica Group
www.luxottica.com.au


"To coin a phrase that is part of the Six Sigma world: this book has many 'pluses' without a delta to be seen! Excellent reference guide."

Mr Wally O'Carroll
Manager HR Services
Connex Melbourne Pty Ltd
www.connexmelbourne.com.au


"This is a book that unravels the mysteries of Six Sigma. …By presenting the concepts as a dialogue between a group of managers the reader feels part of the conversation, making the concepts clear and easy to grasp. The book is a simple but effective blueprint for productivity gain in the workplace. … It will be invaluable for managers at every level, regardless of their experience."

Mr Peter Masters
Marketing Director
Express Data
www.expressdata.com.au


"Within Australia’s competitive business environment the impact of Supervisors and Front Line Managers as organizational change agents is critical. This uncomplicated paperback sets out an “entry level” methodology that encourages such individuals to learn more to attain effective measured commercial improvements."

Conor Healy, MBA
Quality Manager

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